• Menu
  • Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Before Header

  • Home
  • What is LKP
  • Contact
Donate

Leasehold Knowledge Management Logo

Secretariat of the All Party Parliamentary Group on leasehold reform

Mobile Menu

  • Home
  • What is LKP
  • Contact
  • Advice
  • News
    • APPG
    • ARMA
    • Bellway
    • Benjamin Mire
    • Brixton Hill Court
    • Canary Riverside
    • Charter Quay
    • Chelsea Bridge Wharf
    • Commonhold
    • Communities Select Committee
    • Conveyancing Association
    • Countrywide
    • DCLG
    • E&J Capital Partners
    • Exit fees
    • Fleecehold
    • FPRA
    • Gleeson Homes
    • Ground rent scandal
    • Grenfell cladding
    • Hanover
    • House managers flat
    • House of Lords
    • Informal lease extension
    • Insurance scams
    • IRPM
    • Jim Fitzpatrick MP
    • John Christodoulou
    • Justin Bates
    • Justin Madders MP
    • Law Commission
    • LEASE
    • Local authority leasehold
    • London Assembly
    • Louie Burns
    • Martin Paine
    • McCarthy and Stone
    • Moskovitz / Gurvits
    • Mulberry Mews
    • National Leasehold Campaign
    • Oakland Court
    • OFT / CMA
    • Park Homes
    • Persimmon
    • Philip Rainey QC
    • Plantation Wharf
    • Peverel
    • Prostitutes
    • Quadrangle House
    • Redrow
    • Retirement
    • RICS
    • Right To Manage Federation
    • Roger Southam
    • Sean Powell
    • RTM
    • SFO
    • Sinclair Gardens Investments
    • Sir Ed Davey
    • Sir Peter Bottomley
    • St George’s Wharf
    • Taylor Wimpey
    • Tchenguiz
    • West India Quay
    • William Waldorf Astor
    • Windrush Court
  • Parliament
  • Accreditation
Menu
  • Advice
  • News
      • APPG
      • ARMA
      • Bellway
      • Benjamin Mire
      • Brixton Hill Court
      • Canary Riverside
      • Charter Quay
      • Chelsea Bridge Wharf
      • Commonhold
      • Communities Select Committee
      • Conveyancing Association
      • Countrywide
      • DCLG
      • E&J Capital Partners
      • Exit fees
      • Fleecehold
      • FPRA
      • Gleeson Homes
      • Ground rent scandal
      • Grenfell cladding
      • Hanover
      • House managers flat
      • House of Lords
      • Informal lease extension
      • Insurance scams
      • IRPM
      • Jim Fitzpatrick MP
      • John Christodoulou
      • Justin Bates
      • Justin Madders MP
      • Law Commission
      • LEASE
      • Local authority leasehold
      • London Assembly
      • Louie Burns
      • Martin Paine
      • McCarthy and Stone
      • Moskovitz / Gurvits
      • Mulberry Mews
      • National Leasehold Campaign
      • Oakland Court
      • OFT / CMA
      • Park Homes
      • Persimmon
      • Philip Rainey QC
      • Plantation Wharf
      • Peverel
      • Prostitutes
      • Quadrangle House
      • Redrow
      • Retirement
      • RICS
      • Right To Manage Federation
      • Roger Southam
      • Sean Powell
      • RTM
      • SFO
      • Sinclair Gardens Investments
      • Sir Ed Davey
      • Sir Peter Bottomley
      • St George’s Wharf
      • Taylor Wimpey
      • Tchenguiz
      • West India Quay
      • William Waldorf Astor
      • Windrush Court
  • Parliament
  • Accreditation
You are here: Home / News / ARMA-Q / ARMA-Q: an ethical facelift for a flawed trade body

ARMA-Q: an ethical facelift for a flawed trade body

September 21, 2012 //  by Sebastian O'Kelly

Next month the Association of Residential Managing Agents unveils its new ethical facelift ARMA-Q – having never, in its 21-year history, publicly expelled a single member. (See ARMA’s draft announcement pdf at the bottom of this article.)

There is to be a 10-point “consumer charter” to reassure leaseholders and an apparently independent regulatory chairman, assisted by a panel of perhaps 12 industry and lay members, who will accredit the 270 existing ARMA members and vet ones that apply to join.

In addition, the regulator will rule on disciplinary issues, imposing fines and costs and, ultimately, expelling offenders from the organization. It is not clear at this stage whether this process will be public, which would be the only means of making it effective.

At present, complaints about an ARMA member are addressed internally by the company concerned and then go on to whichever Ombudsman scheme the firm has signed up to. These rulings are not made public, and the cash settlements are trifling. They cannot be compared to the redress achievable in the civil courts, or LVTs.

ARMA-Q is stressing the independence of the regulator, who will nonetheless be appointed and paid for by the governing council of the trade body. The appointment will not be from within the sector but a “person of established professional standing preferably, but not essentially, with a strong public profile”. An “overwhelming 200 plus applications were received” after the job was advertised in the Sunday Times in June.

The appointment is likely to be revealed at ARMA’s annual conference on October 11.

In addition to the regulator, ARMA is unfurling a new “consumer charter”, which is described as the “foundation of ARMA-Q”. At present, it is a 10-point declaration of basic decency in property management.

Some of the points are under-whelming, such as managing agents  promising to “comply with all relevant legal requirements and relevant codes of practice” and managing agents having “appropriate professional indemnity insurance”. But point 7, which says simply “Avoid conflicts of interest”, has potential to be more than a general statement of good intention.

Rob Plumb, chief executive of HML Holdings plc, which is a member of both ARMA and the Leasehold Knowledge Partnership, is keen to strengthen this element. In particular, he believes leaseholders must be informed if the freeholder and managing agent are linked companies.

This was a point he made earlier this year to the London Assembly report into leasehold service charges, Highly Charged.

You can read his views on ARMA-Q and conflicts of interest here

Many of ARMA’s members are also freehold-owning landlords, or have a dominant landlord among their clients. The conflicts of interest here are obvious.

While mutinous, RTM-minded residents are a nuisance, a freehold-owning landlord can replace a managing agent whenever it likes. The inequitable relationship between leaseholders and freeholders (and the managing agents they employ) remains unchanged.

 

The full ARMA announcement of ARMA-Q can be read on this pdf: ARMA-Q

Related posts:

Default ThumbnailStuff the leaseholders and win an iPad – from one of the sponsors of ARMA-Q Default ThumbnailARMA-Q: a qualified welcome, but it is not a new dawn What does LKP think of ARMA reforms, we were asked. As the annual conference begins in London today, here we go … 20% of ARMA members ‘walk out over new ethical scheme’ Default ThumbnailFirst task for ARMA’s ethical panel: examine ARMA itself

Category: ARMA-Q, NewsTag: ARMA, ARMA-Q, Rob Plumb

Latest Tweets

Tweets by @LKPleasehold
Previous Post: « ARMA-Q must expose managing agents’ ‘financial interests’
Next Post: ARMA-Q: a qualified welcome, but it is not a new dawn »

Above Footer

Advising leaseholders. Avoiding disasters.
Stopping forfeiture. Exposing abuses. Urging reform.

We depend on individuals for the majority of our funding.

Support Us and Donate

LKP Managing Agents

Become an LKP Managing Agent

Stay in Touch

To achieve victory in the leasehold game where you are playing against professionals and with rules that they know all too well - stay informed with the LKP newsletter.
Sign Up for Newsletter

Professional Directory

The following advertisements are from firms that seek business from leaseholders.
Click on the logos for company profiles.

Leasehold Law logo

Footer

About LKP

  • What is LKP
  • Privacy and data
  • LKP Site Map

Categories

  • News
  • Grenfell cladding
  • Commonhold
  • Law Commission
  • Fleecehold
  • Parliament
  • Press

Contact

Leasehold Knowledge Partnership
Open Data Institute
3rd Floor
65 Clifton Street
London EC2A 4JE

sok@leaseholdknowledge.com

martin.boyd@leaseholdknowledge.com

Copyright © 2021 Leasehold Knowledge Partnership | All rights reserved
Leasehold Knowledge Partnership Limited (company number: 08999652) is a company limited by guarantee that is a registered charity (number: 1162584) with the Charities Commission.
Website by Callia Web